Privacy policy
Last updated: 02 Oct 2025
This Privacy Policy explains how Stevens Plumbing (“we”, “us”, or “our”) collects, uses, and protects any personal information you provide when using our website, https://stevensplumbing.co.uk.
We are committed to protecting your privacy and ensuring that your personal data is handled safely and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal information when you use our website or contact us:
Contact details: such as your name, email address, phone number, and address (for example, when you complete a contact form or request a quote).
Technical data: including your IP address, browser type, operating system, and how you use our website (collected via cookies or analytics tools).
Communication data: any messages or enquiries you send to us via forms, email, or other communication channels.
We only collect information necessary to respond to your enquiries, provide services, or improve our website.
2. How We Use Your Information
We may use your personal information for the following purposes:
To respond to your enquiries or service requests
To provide quotations and arrange plumbing services
To improve our website, products, and services
To maintain internal records and manage customer relationships
To comply with legal or regulatory requirements
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Lawful Basis for Processing
We process your personal information only when there is a lawful basis for doing so. This may include:
Contractual necessity: when we need your data to provide a service or respond to your enquiry
Legitimate interests: for running and improving our business and website
Legal obligation: when we are required to retain information for tax or regulatory purposes
Consent: when you have explicitly agreed to us processing your data (e.g. via a contact form)
4. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, data is securely deleted or anonymised.
5. Data Security
We are committed to keeping your data secure.
To prevent unauthorised access, loss, or disclosure, we have put in place appropriate physical, electronic, and managerial safeguards.
However, please note that no online transmission or storage system is completely secure, and you provide your information at your own risk.
6. Cookies and Website Tracking
Our website may use cookies or analytics tools (such as Google Analytics) to collect anonymous information about visitor behaviour and improve site performance.
You can control or disable cookies through your browser settings. For more information, see our Cookie Policy below.
7. Your Data Protection Rights
Under UK data protection law, you have the following rights:
The right to access your personal data
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data (where applicable)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before submitting personal information.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Stevens Plumbing
Email: info@stevensplumbing.co.uk
Phone: 07300 959 158
Website: https://stevensplumbing.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page, and your continued use of our website will signify your acceptance of any updates.
Cookie Policy
This Cookie Policy explains how Stevens Plumbing (“we”, “us”, or “our”) uses cookies and similar technologies when you visit https://stevensplumbing.co.uk.
By using our website, you consent to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, improve user experience, and provide information to the website owner about how the site is used.
2. Types of Cookies We Use
Essential Cookies
Necessary for the website to function correctly.
Examples: security, login sessions, or contact form functionality.
These cannot be disabled without affecting the site’s performance.
Analytics Cookies
Help us understand how visitors use the website and improve functionality.
We may use services like Google Analytics to collect anonymous usage data.
This data does not personally identify you.
Functional Cookies (Optional)
Remember your preferences or settings (e.g., language, region).
These improve your experience but are not essential for the site to work.
3. Managing Cookies
Most browsers allow you to control cookies through your settings. You can:
Accept or decline cookies
Delete cookies already stored on your device
Block third-party cookies
Please note that disabling certain cookies may affect the functionality of the website.
4. Third-Party Cookies
Our website may use third-party services that set cookies, such as:
Google Analytics for website performance tracking
Embedded content like maps or videos
We do not control these third-party cookies. For more information, please refer to the privacy policies of those third-party services.
5. Changes to This Policy
We may update this Cookie Policy occasionally to reflect changes in our website or regulations.
The latest version will always be available on this page.